3 Tips for a Smooth Claims Process
Any medical emergency can be stressful , and this is especially true when it happens away from home .
So we want to help make the claims process smoother , and less stressful , by sharing a few tips for a better claims experience .
Tip 1 : Review your travel insurance coverage
It ’ s important to familiarize yourself with the types of situations that do qualify ( Eligibility ) for travel insurance coverage , as well as those that don ’ t ( Exclusions ). There are also certain restrictions and conditions on your benefits that can affect your coverage . Get to know how your prescription coverage works while travelling with this handy chart .
Not covered Lost or forgotten prescriptions Over the counter drugs
Covered
Medications prescribed by a medical facility during an emergency will be reimbursed
If you have any questions about your travel insurance coverage , you may contact your Plan Administrator or Allianz Global Assistance at 1-844-996-9003 .
Tip 2 : Notify Allianz Global Assistance right away – don ’ t delay .
The caring and knowledgeable claims team at Allianz Global Assistance is here to help you 24 / 7 when a travel emergency arises . Make sure you call them immediately and be mindful of other time-sensitive requirements , such as when your claim must be submitted .
For 24 / 7 emergency assistance call Allianz Global Assistance
Toll-free Canada / USA : 1-844-996-9003
If unable to contact us through the toll-free number , call collect : 519-342-0142
Tip 3 : Follow the Claims Process Be sure to adhere to the claims process outlined in your Group Plan . Below are some quick tips to assist you with this process :
a ) complete the claim form in full ; b ) gather and include all original receipts or bills ;
c ) include medical records such as the emergency room report and diagnosis from the medical facility or the treating physician ; d ) make a copy of your claim form , receipts , bills , records or reports for your records ;
e ) submit all claims information at the same time .
Submitting all required documentation in a timely manner will help to avoid delays in the processing of your claim . Be mindful that travel claims can take longer than a group health claim ( i . e . dental claim ) due to additional requirements for processing .
Adhering to these Best Practices will go a long way towards enhancing your claims experience .
Travel insurance does not cover everything . For full terms and conditions , including limitations and exclusions , refer to the policy . Travel insurance is underwritten by CUMIS General Insurance Company and administered by Allianz Global Assistance . Allianz Global Assistance is a registered business name of AZGA Service Canada Inc . and AZGA Insurance Agency Canada Ltd .