90.9 % of respondents had a positive experience with the current health and dental claims process
55.7 %
10.5 %
11.5 %
80.2 % of respondents were satisfied with the new claims portal introduced last year
74.4 % made an Emergency Travel claim within the last year
? 22. 3 %
Overall Rating of the ARTA Benefit Plans
82.0 % Excellent or very good
15.8 %
Good
1.6 %
Fair or poor
97.8 %
Combined positive rating
Most Important Benefit Components According to Members
64.0 %
Prescription drugs
?
0.6 %
I don ' t know
17.5 %
Dental care
ARTA began to self-administer the Benefit Plans in 2021, so we were very interested in hearing our covered members’ opinions on how we are doing, and the results were very positive. A combined 92 % of the respondents were either satisfied( 33.2 %) or very satisfied( 58.8 %) with the service they received from ARTA’ s plan administration team. A small number( 5.7 %) of the respondents did not have an opinion.
When asked for their experience working with GreenShield( the benefit plan’ s claims adjudicator), Beneva( the Emergency Travel underwriter), and AXA Assistance( the travel assistance provider), we were pleased to hear that covered members had predominantly positive experiences with our contracted service providers.
Finally, we were pleased to find a positive reception to our claims process, which we have been refining over the last few years:
11.3 %
Emergency travel
7.2 %
Other
90.9 % of respondents had a positive experience with the current health and dental claims process
Given the current inflationary pressures that have been affecting monthly premium rates, ARTA asked for covered members’ opinions as to how the Health Benefits Committee and Board of Directors should respond to those pressures. Here is what members suggested:
55.7 %
Continue to implement plan changes and keep up with inflationary pressures
10.5 %
Hold premiums at their current levels and reduce benefits to cover inflationary increases
11.5 %
Eliminate some benefits to reduce premiums
80.2 % of respondents were satisfied with the new claims portal introduced last year
74.4 % made an Emergency Travel claim within the last year
ARTA thanks all of our members who took the time to provide their opinion of the current benefit plans. Your input is invaluable to the Health Benefits Committee and Board of Directors when determining the best direction to take when reviewing plan design. While the survey results presented here are on the ARTA Benefit Plans, visit bit. ly / ARTASurvey2025 to view more results on the ARTA Member survey.
? 22. 3 %
I don ' t know
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SPRING 2025 | 9