Dan Keon | Vice President , Market Management , Allianz Global Assistance Canada

You deserve the best experience possible when travelling , even if an unexpected emergency interrupts your plans . This is where Allianz Global Assistance comes in . When the unexpected occurs , our goal is to make your experience as smooth and easy as possible . We do this by delivering compassionate , expert care , guiding you through every step of your travel emergency to ensure you receive the best care available for your unique situation .

Virtual Access to Convenient Professional Care

The new Virtual Care service provides support from qualified medical doctors in real time , via video or teleconference , ensuring members receive the most appropriate care based on their specific needs and symptoms , while eliminating the logistics and long wait times associated with unnecessary emergency room visits .

Online Portal for Quicker , Easier Claims Submission

Our new , user-friendly Allianz online Claims Portal ( allianz-assistanceclaims . ca ) provides a smooth , efficient way for members to submit and track the status of their claim . Claims can be submitted through the online Claims Portal for a wide range of benefits , including trip cancellation , interruption , and delay , as well as for out-of-pocket emergency medical expenses .

Please note that in the case of medical emergencies , members are still encouraged to contact Allianz before seeking treatment whenever possible so we can provide you with a referral for optimal treatment and arrange billing on your behalf whenever possible .

As we look ahead to the return of travel , we understand that safety abroad will be at the forefront for ARTA members more than ever before .

As your travel insurance and assistance provider , we remain committed to exceeding your expectations should you require our support when travel bounces back . We continually seek new ways to enhance the experience we offer you , most recently evidenced by the launch of Allianz ’ s new Virtual Care service and online Claims Portal .

Should you have any questions about your travel insurance benefits or coverage related to COVID-19 , please call 1-800-984-0429 toll-free .

Travel insurance does not cover everything . For complete terms , conditions , limitations , and exclusions , please refer to the policy . Travel insurance is underwritten by CUMIS General Insurance Company , a member of the Co-operators group of companies and administered by Allianz Global Assistance , which is a registered business name of AZGA Service Canada Inc .

Allianz Global Assistance does not tolerate any attempt of fraud and considers it a serious offence . Allianz Global Assistance strictly enforces a zero tolerance policy regarding fraud .

news & views SUMMER 2021 | 51