Daniel Mulloy | Chief Executive Officer , ARTA

While ARTA ’ s transition to self-administration was seamless for most of our members , we know that many experienced unexpected hurdles in accessing the new systems and were left feeling confused and frustrated . For this , we extend our sincerest apologies .

The move to self-administration of our Retiree Benefits Plan was a choice that was made for us . New regulations made it impossible for ASEBP to continue to serve our members , but we accepted the challenge set before us and did everything we could to prepare for the change . We searched far and wide for the best claims adjudicator . We doubled the size of our staff . We invested in new technologies that would allow us to complete this transition while working from home during the pandemic .

As with all major organizational changes , there were challenges along the way . For those who are still feeling frustrated , please know that our staff continue to work diligently to respond to each of your concerns . We are adapting , learning from our mistakes , and finding new ways to deliver the same level of service you all deserve and expect . I am exceptionally proud of how far we have come in such a short amount of time , and I want to assure you that a return to business-as-usual is just around the corner .

Thank you for your patience with us and for your loyalty to ARTA . This organization was created by retired teachers to serve the interests of retired teachers and like-minded professionals . This has not changed . We remain committed to supporting you throughout your retirement years and to making sure you have the resources and peace of mind you need to live active , healthy , and engaged lifestyles — now and long into the future .

Sincerely ,

ARTA ’ s virtual staff meeting

Since January 1 , 2021 , we have transferred over

individuals to our new Retiree Benefits Plan system .

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