Dan Keon | Vice President , Market Management , Allianz Global Assistance Canada

Members can now submit travel insurance claims via Allianz Global Assistance ’ s new user-friendly , mobile-responsive online claims submission portal . The portal provides a smoother , more efficient claims journey , while keeping you informed at each stage along the way .

What You Can Do in the Portal

• Easily create a secure account where you can submit and track the status of your claim .

• Upload all necessary documents to process a claim instead of sending them via regular mail .

• No scanner ? No worries : photos of documents taken with a mobile phone are also accepted .

• Easily identify any documents you may have missed and add them to your claim submission .

• Save and return to a claim you started but have not yet submitted .

• Skip the step of completing and mailing in a paper claim form with supporting documents .

Who Can Submit Claims Online

Members who have not already started a claim over the phone or contacted Allianz for medical assistance in real time can submit a claim online .

Members who have already engaged Allianz to open a claim should continue to follow Allianz ’ s paper claims submission process , which includes completing the recently improved claim form and mailing it in with all required documents .

Important note : Any claims currently in progress will not be accessible via the portal .

How to Access the Site

The online claims portal is accessible at allianzassistanceclaims . ca 24 / 7 from any device or browser .

Which Claim Types Are Eligible

All products and benefits , including medical , trip cancellation , trip interruption , and baggage , are eligible .

Travel Medical Emergencies

If you experience a medical emergency while travelling , you still must call Allianz Global Assistance before seeking treatment whenever possible . Allianz ’ s agents will refer you to the nearest medical facility , arrange billing on your behalf whenever possible , advise you of important information related to the claims process , and more .

In a serious medical emergency , you should go to a hospital and have a family member or friend call Allianz on your behalf once you are at the facility .

Travel insurance does not cover everything . For complete terms , conditions , limitations , and exclusions , please refer to your policy . Allianz travel insurance is underwritten by CUMIS General Insurance Company , a member of the Co-operators group of companies and administered by Allianz Global Assistance , which is a registered business name of AZGA Service Canada Inc .

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