news&views Spring 2021 | Page 58

Helps make travel insurance claims submissions quicker , easier

From Our Partners

Dan Keon | Vice President , Market Management , Allianz Global Assistance Canada

New Online Portal

Members can now submit travel insurance claims via Allianz Global Assistance ’ s new user-friendly , mobile-responsive online claims submission portal . The portal provides a smoother , more efficient claims journey , while keeping you informed at each stage along the way .
What You Can Do in the Portal
• Easily create a secure account where you can submit and track the status of your claim .
• Upload all necessary documents to process a claim instead of sending them via regular mail .
• No scanner ? No worries : photos of documents taken with a mobile phone are also accepted .
• Easily identify any documents you may have missed and add them to your claim submission .
• Save and return to a claim you started but have not yet submitted .
• Skip the step of completing and mailing in a paper claim form with supporting documents .
Who Can Submit Claims Online
Members who have not already started a claim over the phone or contacted Allianz for medical assistance in real time can submit a claim online .
Members who have already engaged Allianz to open a claim should continue to follow Allianz ’ s paper claims submission process , which includes completing the recently improved claim form and mailing it in with all required documents .
Helps make travel insurance claims submissions quicker , easier
Important note : Any claims currently in progress will not be accessible via the portal .
How to Access the Site
The online claims portal is accessible at allianzassistanceclaims . ca 24 / 7 from any device or browser .
Which Claim Types Are Eligible
All products and benefits , including medical , trip cancellation , trip interruption , and baggage , are eligible .
Travel Medical Emergencies
If you experience a medical emergency while travelling , you still must call Allianz Global Assistance before seeking treatment whenever possible . Allianz ’ s agents will refer you to the nearest medical facility , arrange billing on your behalf whenever possible , advise you of important information related to the claims process , and more .
In a serious medical emergency , you should go to a hospital and have a family member or friend call Allianz on your behalf once you are at the facility .
Travel insurance does not cover everything . For complete terms , conditions , limitations , and exclusions , please refer to your policy . Allianz travel insurance is underwritten by CUMIS General Insurance Company , a member of the Co-operators group of companies and administered by Allianz Global Assistance , which is a registered business name of AZGA Service Canada Inc .
54 | arta . net