While You ’ re at the Medical Facility
While you ’ re at the facility getting the care you need , the Emergency Assistance team will continue to act on your behalf by
● working to confirm your certificate is current and that you meet eligibility requirements .
● attempting to arrange billing , so you don ’ t have to pay out of pocket .
During a serious medical emergency , the Emergency Assistance team will refer you to the Allianz Case Management team of physicians , nurses , and case managers who ensure you receive the best care possible . They will
● review your coverage to confirm there is an active certificate under which to claim and ensure you meet the eligibility requirements .
● inform you of which benefits may apply such as Meals and Accommodations , Trip Interruption / Delay , Transportation to Bedside , etc .
● attempt to arrange direct billing or Guarantee of Payment with the medical facility you ’ re in .
● request and review your medical information from the facility you ’ re in . They will make calls to the facility to fully understand your medical situation , your best treatment , and determine when it is safe for you to return home .
● give a little TLC ( tender loving care ) by staying in touch with you and your loved ones to keep you up to date .
If We Need to Bring You Home
The Allianz Medical team are experts in ensuring your return is smooth and worry-free . Once they determine that you can travel home safely , and if medical assistance is needed for travel , they will
● make all the transportation arrangements , provided there is an applicable benefit on your certificate .
● contact you , if necessary , regarding past medical history , a medical update , or your care needs to help ensure proper arrangements are made .
● make a recommendation for your return home when it is safe for you to travel .
Remember that we ’ re always here if you need any help or assistance during an emergency . Simply call Allianz 24 / 7 using the phone number indicated in your policy documents . If you have any questions about the ARTA Emergency Travel member plan , please contact ARTA ’ s member support centre at 1-855-444-2782 or call Allianz at 1-844-996-9003 .
Travel insurance does not cover everything . For complete terms , conditions , limitations and exclusions , please refer to the policy . Travel insurance is underwritten by CUMIS General Insurance Company , a member of the Co-operators group of companies and administered by Allianz Global Assistance , which is a registered business name of AZGA Service Canada Inc .
Allianz Global Assistance does not tolerate any attempt of fraud and considers it a serious offence . Allianz Global Assistance strictly enforces a zero tolerance policy regarding fraud .
news & views AUTUMN 2022 | 53