From Our Partners
Dan Keon | Vice President, Market Manager, Allianz Global Assistance
Emergency While Travelling?
How to Know for Sure and How Travel
Protection Can Help
From bucket-list trips to impromptu getaways, travel can represent endless
possibilities for adventure and fulfilment of long-held dreams of discovering the globe.
On average,
fourteen per cent
of Canadians aged
55+ plan trips from
two to six months
in advance. The
thing is, when you
plan a holiday so
far ahead, you can only plan so much. Thank goodness
you have travel insurance just in case, right? Yes — as
long as you keep the following in mind.
The thing to remember about your travel coverage
is that it’s for emergencies involving situations you
couldn’t or wouldn’t have expected to happen. This
includes sudden, unforeseen injuries, sickness, and
disease, such as a twisted ankle while climbing the
Great Wall of China or a bite from a rare insect while
canoeing in the Patagonian rainforest.
If you need emergency medical attention
during your trip, contact Allianz Global Assistance
right away. Their team of experts can help with
opening a case file, directing you to an accredited
medical facility within their network, arranging for
upfront bills to be sent directly to them (instead of
being presented to you), and more.
If you need further treatment after your
emergency has been resolved, our assistance
teams can help arrange for you, your travelling
companion, and even your pet to return home, as
deemed appropriate, so you can receive any follow-up
care you might need.
If you choose to continue with your trip
following your emergency, your coverage would
only apply to new and unforeseen emergencies not
related to any situation for which you have already
been treated.
For more information on your travel insurance
coverage, please review your policy, including the
benefits, exclusions, limitations, and conditions.
Policy wording is also available on the ARTA website
(arta.net) under “Forms and Documents.” If you have
any additional questions after your review, you can
contact the administrator, Allianz Global Assistance,
at 1-844-996-9003.
Need Emergency Assistance While Travelling?
Here’s how to contact Allianz Global Assistance
24/7 from anywhere worldwide:
Canada/US Toll-free: 1-844-996-9003
Worldwide: 519-342-0142
If you are unable to reach Allianz Global Assistance
using the toll-free number, you can call collect.
International operator assistance is required, so be
sure you know how to call collect to Canada from
your destination before you leave home. ●
Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of
companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service
Canada Inc. and AZGA Insurance Agency Canada Ltd.
news&views AUTUMN 2019 | 65