hits related to the company . Several of these will be location services such as YP ( the old Yellow Pages ).

If you cannot find an address , then about the only alternative is to wait on the customer-service telephone line for a real person . If you do find an address though , try sending a registered letter . There ' s nothing to lose but $ 11 in postage .

Regarding that letter , here are a few key points . First , no matter how angry you are , be calm in the tone of your letter . Logic is better than threats .

Second , describe the problem up front so the reader knows what you are writing about . Tell the reader what you have done already to resolve the problem .

Third , tell the reader exactly what it is that you want . It is pointless just to say , " Something must be done !" What is it that will resolve the problem for you ?

Last , con men use a technique known as ‘ cooling the mark .’ They know that their success depends on leaving victims feeling good about the transaction . This , too , should be part of your letter . Ease out of what you have written with something positive — a reference to past good service , a nod to reputation .

I have failed with letters ; however , I have also had some spectacular successes . You really have nothing to lose by trying a letter , and you might be able to resolve an issue without the frustration of a non-service customer-service call .

With 150 + tours across all seven continents , we have the adventure for you — whether that means jetting off on a grand tour of Europe or venturing into the Outback .

EXCLUSIVE OFFER FOR ARTA MEMBERS

Save $ 600 per couple * when you book your tour by November 30 . Use promo code ARTA600 at checkout and start seeing the world .

goaheadtours . ca / arta | 1.800.719.9805

* Save $ 300 per person or $ 600 per couple on select departure dates . Offer valid on new reservations made between September 4 and November 30 , 2016 . Not combinable with any other promotional offer , including Group Coordinator and Group Benefit programs . Sales promotions are not redeemable for cash . Exclusions may apply . To view Go Ahead ’ s complete Terms & Conditions , visit goaheadtours . ca / terms . The tour operator for your trip is EF Education First International Ltd . CST 2060043-20 . © 2016 EF Education First International Ltd .

International : TICO Reg # 2395858 · Domestic : TICO Reg # 50018789 · OPC # 702732 news & views AUTUMN 2016 | 15